What We Collect and Why We Collect It
When you open an account with us, we collect the details you submit — name, contact information, and the payment methods you link, including Touch 'n Go eWallet, Boost, and GrabPay. Transaction records tied to these wallets are retained to process your deposits and withdrawals accurately
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and to meet the fraud-prevention obligations that apply to payment processors in this region. We also collect device information — browser type, operating system, and session data — to keep your login secure and to detect unusual access patterns early. Usage data, such as which sections
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of the platform you navigate and how long sessions run, helps us identify and fix problems with account flows. We do not collect this to build advertising profiles or pass it to marketing networks. Where you are in Kuantan or anywhere else in Malaysia, the same
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data handling rules apply consistently across all accounts. Access to and use of this platform depends on local law and is available only where local law permits. Retention periods vary by data type: account identity data is held for as long as your account remains active,
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while transaction logs are kept for the period required by applicable financial regulations. You may request a full copy of the data we hold on you at any time through our support channel.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.